Menu Close

Library

to-the-point Root Cause Analysis


SITUATION


What is the background and current situation?

  • Establish the business context and importance of the issue.
  • Describe what is currently known about the issue, number of occurrences, and the consequences in form of for example wasted man-hours or money (the risk).
read more

to-the-point Risk Mitigation


NEED FOR TASK


What is the task you plan to perform?

  • State the task in short, concise terms
  • Separate complex tasks into minor tasks.
  • If your answers are NO to the following questions:
read more

to-the-point Systematic Troubleshooting


SYMPTOMS


What are the observable symptoms?

  • Describe the specific, observable symptoms, and how they deviate from expected performance.

 

Click here for a German version.

read more

PROBLEM SOLVING SKILL TEST

Hiring the right people for technical roles or functions is certainly challenging. Considerable time and money can be lost when a candidate turns our to be unable to perform technical troubleshooting.

Our realistic skill test reveals the ability of an applicant to handle and solve complicated, technical problems quickly and safely and gives you a qualified suggestion at the competences of the applicant.

Click here to view in Danish.

read more

RISK ASSESSMENT AND MITIGATION

Why not avoid incidents and problems instead of building the largest support organization?

Carrying out risk assessment and mitigation is one of the most important, if not the most important practical skill when making changes to technical components and systems. But, unfortunately most people are not able to do that in an appropriate way. The consequences are incidents and problems that bind resources to reactive actions.

Learn more about our highly engaging simulation-based training solution that adds immediate value.

Click here to view in Danish.

read more

ROOT CAUSE ANALYSIS

Stop wasting time and money on recurring incidents and problems

Why lose revenue, waste resources, deliver questionable quality, and build a comprehensive, reactive organization when value-creating root cause analysis can solve even complicated problems and create lasting improvements quickly and efficiently … every time?

Learn more about our highly engaging simulation-based training solution that adds immediate value.

Click here to view in Danish.

read more

HANDLING AND RESOLUTION OF MAJOR INCIDENTS

When did your organization last run a realistic exercise?

In the world of sports there is evidence that matches and competitions only create marginal improvements. Real improvements are achieved on the training course under realistic conditions. Do you think it’s different for handling major incidents? Achieve significant improvements by means of simulation exercises in a realistic, however controlled, safe-to-fail environment. The result is consistent handling, quick resolution of major incidents and a good starting point for the subsequent preventive effort.

Learn more about our highly engaging simulation-based training solution that adds immediate value.

Click here to view in Danish.

read more

SYSTEMATIC INCIDENT & PROBLEM SOLVING

Boost your incident and problem solving skills beyond technical knowledge

Recurring incidents…problems that persist week after week. With the increasing complexity of IT the most important skill is no longer technical knowledge, but the ability to approach complicated problems in a consistent and systematic way.

Learn more about our highly engaging simulation-based training solution that adds immediate value.

Click here to view in Danish.

read more

ITSMF Norway presentation 2017 stb

Outlining the challenges for incident management due to …

  • increased complexity from cloud based services and solutions
  • too many process barriers
  • a new generation of troubleshooters – the digital natives

This presentation was given to service management and IT professionals attending the biggest ITSMF conference in the Nordics

read more

TO-THE-POINT ROOT CAUSE ANALYSIS A3 TEMPLATE

What is an A3 Analysis?

The A3 Analysis is a simple but effective structure that is suitable for documenting Root Cause Analysis. It is inspired by the Toyota Management System, and A3 refers to the international-size piece of paper. The analysis is documented on one side of one piece of A3 paper.

Why should we use A3 Analysis?

The structure of the analysis helps you to be concise and is easy for others to understand. However, it is important to keep in mind that the purpose of the A3 Analysis is not the A3 itself. You should therefore tweak the design to fit your requirements.

read more

MINI BULLDOG – BUILDING INSTRUCTION

The Mini Bulldog is a miniature model of Sim4People’s warehouse robot which is part of the Paper Mill theme.

The robot is named after the tractor Lanz Bulldog HN 12/29 D7506 which is exhibited at Wasems Kloster Engelthal. Lanz Bulldog was manufactured by Heinrich LANZ Mannheim in Germany in 1934.

read more

Let's talk …

Contact