Skill training and the effective transfer of newly obtained skills into daily routine can only be successful when the operational management layer is included in our efforts!
Sim4People has just delivered a pilot workshop using the Incident Management configuration of our SOLVE solution to a selected audience of Bestseller IT employees.
The positive feedback was supported by some dashboards showing that the teams not only got faster in solving challenging scenarios during the two days- they also decreased the number of unnecessary actions to zero.
Real life data and insights from your own people!
Part of our efforts to ensure the best possible decision input for a potential roll out was also to deliver a Management Discovery session to more than 30 IT managers at their monthly get together.
Attendees experienced the challenges of running a Major Incident when being confronted with the Sim4People Management Discovery scenario. Thomas Fejfer introduced the concept of systematic troubleshooting – following a very active period of 30 minutes to fix this unknown issue on our physical Ev4 robot.
Nothing replaces experiencing the challenges first hand and live.
The combination of pilot workshop and management discovery is what we will recommend to all our clients and interested parties going forward!