Sim4People and Kepner-Tregoe take troubleshooting to the next level.
Meet us at FUSION 2015 (booth 617) where we will be showcasing Major Incident and Problem Management/RCA solutions including Sim4People’s Mindstorm Troubleshooting Simulator. Just think about how your organization today handles complex or unusual incidents and problems? You can of course invest in Service Management tools and colorful process descriptions, but it will not change people’s behavior. But, what will change the behavior is when people are trained in and motivated for how to fill the processes with quality. When people get tools in their toolboxes that actually works. You won’t find much about this in e.g. ITIL, but you will in Kepner-Tregoe Critical Thinking. With a relative small investment in people and their behavior it is possible to create astounding results.